YOUR PURCHASES
Any Order placed by the Customer via the Site will only engage TP Production once the Order has been paid in full and after TP Production has e-mailed the Customer written confirmation including the Customer’s contact details, a payment confirmation, acceptance and summary of his Order, the delivery address and a copy of the general terms and conditions.
If due to exceptional circumstances the Customer’s Order cannot be honoured within thirty days following confirmation, the Customer has the right to cancel his Order without cost, which will be reimbursed by TP Production as quickly as possible.
Product prices are stated in Euros. They include VAT and taxes due in Belgium. On the other hand, they do not include bank charges, delivery charges, any customs’ duties, import taxes or customs’ formalities in the country of destination. These costs are payable by the Customer and will be invoiced to him in addition to the Product prices or by the carrier.
Once the Customer validates the Order summary on the Site, payment can be made by Bancontact online or credit card (Visa, Master Card or American Express). Payment is made via OGONE, an approved partner ensuring the secure use of bank cards on the Internet, via an SSL (secured socket layer) connection.
QUESTIONS/ANSWERS
HOW DO I APPLY MY DISCOUNT TO MY ORDER ?
If you have a promotion code for an action, simply insert it during the validity period when you are finalising your order (step just before payment). The amount of the promotion will thus be deducted from the total amount to pay.
HOW MUCH IS DELIVERY ?
The prices shown on the site do not include delivery charges or any customs’ duties, import taxes or customs’ formalities in the country of destination. These costs are payable by you and will be invoiced in addition to the Product prices. The transport cost will be calculated at the last step of your online purchase based on the Products selected and the delivery address.