SHIPMENT AND DELIVERY

TP Production refuses to ship the Products to countries which are not explicitly authorised on the Site or to addresses stating a post box only or to military addresses.

TP Production will endeavour to ship the Order within three or four working days on average following the date on which payment is received in full and the confirmation (working days in Belgium and in the country of destination). Delivery depends on the Product availability in the TP PRODUCTION stock. Transport times vary depending on the delivery location.

The Products may be delivered in one or more batches, depending on Product availability.

Where damage has occurred more than once during transport and delivery, this must be advised by writing on the delivery slip and by e-mail to the address info@theophile-patachou.com. Any damage caused during transport not declared within 48 hours may not be paid.

This delivery time is a guide. The Customer does not have the right to refuse the Products, require compensation or dissolution of the Order due to late delivery when TP Production is not liable or for late delivery deemed reasonable if TP Production is liable for this, except when agreed expressly by TP Production given the circumstances, in which case the Customer will receive a gift voucher.

If the Customer is absent when the carrier calls at the delivery site and if the Customer does not fetch the package during the time it remains available to him from the pick-up point or the carrier’s premises, the reshipment costs should be paid by the Customer before returning the package.

QUESTIONS/ANSWERS

WHAT IS THE DELIVERY TIME ?

Delivery : approximately 2 – 3 working days.

HOW CAN I TRACK MY PACKAGE?

The transport of your goods purchased on the Théophile & Patachou Internet site is entrusted to UPS who tell you how to track your order by e-mail or SMS.

CAN I ASK FOR DELIVERY TO A PICK-UP POINT?

Yes, you can ask for your purchases to be delivered to your choice of pick-up point.

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