RETURNS
The Customer has the right to return the Products to the Seller at his own risk and cost, without reason or penalty, within fourteen calendar days from delivery. The Customer no longer has this right once this time has elapsed.
The Customer will return the Products still intact, not worn, washed or used, with all their accessories and all their labels, in their original packaging and with all the packing labels to the address: Avenue Zénobe Gramme 21, 1300 Wavre, Belgium. Returned products will be accompanied by the delivery slip duly completed. This can be downloaded from the Site. Any Product returned incomplete, damaged or soiled will not be reimbursed.
Returned Products, including the initial delivery charges if these were included in the invoice, will be reimbursed at the latest within fourteen working days following their receipt by TP Production. Reimbursement does not however cover the costs of returning Products. These costs are payable by the Customer.
QUESTIONS/ANSWERS
HOW DO I SEND AN ITEM BACK ?
You have the option of returning the Products to us, within fourteen days at the latest, still intact, not worn, washed or used, with all their accessories and all their labels, in their original packaging and with all the packing labels to the address: TP Production s.p.r.l. Avenue Zénobe Gramme 21, 1300 Wavre, Belgium.
Please remember to attach the delivery slip duly completed (document to be downloaded from the site). Reimbursement does not however cover the costs of returning Products. These costs are paid by you. Any Product returned incomplete, damaged or soiled will not be reimbursed.